New DiLiGO Slots: History

Have you ever logged in to be presented with your "Inbox" showing your Daily Tokens received but then looked at your Token Balance and felt that you actually didn't get them?

For various reasons, most often related to a connection problem between your computer and our servers, your Token and/or Points balances may not update immediately. This is because all the various features of the app connect separately and independently of each other - and sometimes one may be a little bit behind the other.

Our advice: When in doubt (and to speed things along) refresh the page! Most often this will re-establish the connection and your Token and/or Points balance will update correctly.

However, we feel that it is also important that you have another way of "double-checking" that you are receiving the correct amount of Daily Tokens, Token Gifts and Points won in the games played. It is for this reason that we have created "History".

Move your mouse over "Help", then click on "History":

Your DiLiGO Games Account History will pop up as follows:

Here you will see that anything in green is a credit to your account (like Daily Tokens, Token Gifts, Hourly Leaderboard Wins, Lucky Draw Wins and Points Won) and anything in red is a debit on your account (like amount of tokens spun, amount of points spent to enter a Lucky Draw or purchase a Badge etc).

We therefore suggest that should you have any doubt about the amount of Tokens received, or Points won go check out your History first. If you still have a question about something you've seen there- do not hesitate to contact the Support Team by selecting "Help", "Contact DiLiGO Support" from the menu and one of the support staff will investigate your query and get back to you with an answer asap.

Note: Support will respond to your query within 24 hours Monday to Friday, but, because we're a humane company who do give our staff break from time to time, if your query is sent over a weekend, Support will get back to you as soon as they can on the Monday immediately following.

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